Privacy Policy

By using this site you agree to us storing any information you may submit to us through this site for the purposes of being able to contact you, bill you for services rendered, and support you adequately. We will not share your information as a customer with any third party unless you have expressly requested that we do so, for example in the process of cooperating with said third party on providing or enabling the provision of a service or product you have requested.

Refund Policy

In the event that you have a signed agreement, your refund policy is set out in the terms that are provided as part of the documentation at time of signing.

In the event that you do not have a signed contract and have purchased products or services from contasta, we will honour your statutory rights in full as provided for by regulation such as The Consumer Protection (Distance Selling) Regulations 2000. Please be aware that these regulations and provisions vary depending on whether you are purchasing as a private individual or as a (or on the behalf of) a business.

Please be aware that refunds are not possible on bespoke work once the project has commenced.

In the event that there is a technical difficulty that we are unable to overcome before the commencement of your service, a full refund may occasionally be offered at the discretion of the management.

Terms & Conditions

(Please ensure that you read and understand these conditions.)

1. Contract: The client's approval for work to commence shall be deemed a contractual agreement between the client and Contasta. Important: Approval for the work to commence and payment of the advance fee indicates that the client accepts the terms and conditions outlined in this document. The services provided by Contasta under this Agreement shall be used only in accordance with applicable local legislation, rules and regulations. This agreement shall commence on the date on which the agreement is accepted by Contasta and shall remain in force for the duration of 36 months at which point the agreement automatically renews for another 36 months period.

1.1 Should Contasta believe that the actions, omissions, or presence of the Customer have a negative effect on any customers enjoyment of Contasta services or a negative effect on the reputation of Contasta, Contasta reserve the right to take any steps necessary to rectify the issue including, but not limited to, disconnection of any Customer equipment from the Contasta network.

2. Contasta Intellectual Copyright Contasta will hold intellectual copyright of any material, including any source code and original images created for the client until payment of the final invoice. At this time we will transfer this intellectual copyright to the client.

3. Clients Responsibilities with Regard to Copyright: In situations where the client provides images, text, animations or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by Contasta in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material. The website owner is legally responsible for ensuring that this does not happen, If you wish to use any images from the site for other purposes please contact us for clarification.

4. Registration Charges: All third party costs arising from the registration of a domain name shall be met by the Client.

5. Search Engine Promotion: Contasta are not responsible for the client's on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity. 25% of any sponsored link budget is taken in fees as payment for Contasta's management of your campaign.

6. Cancellation: Termination of standing order for any hosting or website contract without prior discussion with Contasta will deem all monies to be due immediately. Cancellation of a payment without prior notice is viewed as authorisation for payment in full. Cancellation of the agreement is to be made in writing no more than 3 months prior to the renewal date and no less than 28 days before the renewal is due. The client will be notified of any planned price increases at this time.

7. In order for use to remain efficient we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. Also, if your job involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Further to this changes must be submitted within 28 days of Contasta informing you of completed work, after this time Contasta reserve the right to charge you for any changes or additional work.

NOTE: Text content should be delivered as a Microsoft Word (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

8. Conceptualising: Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, graphics and design proposals. For higher cost websites this will be included but for low cost sites (below £1000) please bear in mind that unless previously agreed, only one concept is possible. You should therefore ensure that you let us have your preferred colour scheme and requirement specification at time of signing the contract. If you don't do this we will design the website appropriately but if, it is not to your taste we may not be able to rework the website without additional charges. This is why it is often best to show us another website that you like as an example of what you require.

9. Travel Time and Expenses: There is a fixed call out charge of £180 + VAT per visit which includes up to 2 hours consultancy with additional hours charged at our standard hourly rate. We may at our discretion choose to include your visit as part of a completed agreement subject to payment being made in full

10. Quotations: The price quoted to the client is for the work agreed on the quotation only based on the requirement specification outlined. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.

11. Advance Payment A non-refundable advance payment/deposit will be required prior to commencement of work. If there is any remaining balance on completion of work to requirement specification then this must be settled within 7 days of completion of website. Failure to make payment within this time will period will result in site switch off/zero byte files placed on the server. Restoration of site can be made when full balance is paid plus a late payment/restoration fee of Â£100

12. Payment terms: Payment is currently accepted by cheque or bankers draft) Credit Card in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £50.

13. Credit Card Payments: Credit card payments can also be accepted via our Paypal electronic invoice system. These are subject to a 4% surcharge. (Full payment is required in advance if paying by credit card).

14. Payment: Payment of any balance will be due on or before site completion, if a date has been agreed for site completion, usually 28 days after contract is signed(subject to cleared payment) then all monies will be debited on this date unless otherwise specified. Payment is still required even if full copy and photos have not been supplied to Contasta,

15. Late Payment: Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

16. Future Support: The website is provided to and accepted by the client as a fully functioning, completed work. CONTASTA is not responsible for future support. This support can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated. Any required alterations or amendments should be notified within 28 days of project completion, otherwise the project will have deemed to have been accepted and further alterations will then be subject to addition charges.

17. Future Site Problems: Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today's Internet. It is highly unlikely that these will affect your website, and CONTASTA will endeavour to protect it from this as much as we can during its creation. We cannot be held responsible for problems that develop on completed sites as a result of illegal activity

18. Compliance with Ecommerce, Accessibility or Other Regulations: We design websites in accordance with the client's specifications. It is the client's responsibility to ensure that the website and its content comply with standing regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client's behalf upon request, but in any business where complex compliance issues exist we recommend that the client takes legal advice from their company lawyer.

19. Contasta shall not be liable for any losses or damages suffered by the Customer, its servants or agents occurring as a result of action taken by Contasta under article 1.1.

19.1 Subject to article 5.3, Contasta shall under no circumstances be liable for any indirect, consequential, special or incidental losses or damage suffered by the customer, its servants or agents whatsoever (including, without limitation, loss of goodwill, business or profit) in relation to this Agreement

19.2 Contasta shall not be liable for any direct loss suffered by the Customer unless arising from breach of this Agreement and/or negligence hereunder.

19.3 Nothing in this Agreement shall exclude or restrict either Party's liability for death or personal injury resulting from its own negligence or that of its employees while acting in the course of their employment

19.4 Subject to the express terms of this Agreement Contasta shall not be liable to the Customer for any claims, proceedings or actions brought or made against the Customer by persons pursuant to a contractual relationship with the Customer. The provisions of this Article 19.4 shall apply notwithstanding that such claims, proceedings or actions arise through the acts or omissions of contasta.

19.5 The provisions of this Article 10 shall continue to apply notwithstanding termination or expiry of this Agreement for any reason whatsoever.

20. Should CONTASTA waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit CONTASTA to waive the same clause on any other occasion.

21. Continuing service, Contasta reserve the right to disconnect your service if any invoices are overdue on your account regardless of the contract to which they relate.

CONTASTA reserves the right to change or modify any of these terms or conditions at any time. See Contasta.co.uk for latest terms of service.

22. The quality of the Services shall be consistent with industry standards, government regulations and sound business practices.

23.1 Each Party undertakes to the other to supply promptly all information and assistance, which the other may reasonably require to enable it to perform its obligations hereunder.

23.2 Subject to article 11.3, each Party undertakes to the other that it will treat as confidential, and will use its reasonable endeavours to procure that its directors, employees, professional advisers and agents will treat as confidential, the terms and conditions of this Agreement as well as all data summary rates, reports of information of all kinds and all other confidential information whether of a technical or business nature or otherwise relating in any manner to the business or affairs of the other Party which it may receive in connection with this Agreement and will not (and will use its reasonable endeavours to procure that its directors, employees, professional advisers and agents will not) disclose or use such information other than strictly for the purposes of this Agreement except with the written permission of the other Party.

23.3 The provisions of Article 123.2 shall not apply to information which:

23.3.1 is in or comes into the public domain by reason other than breach of this Agreement or

23.3.2 is obtained by that Party from a third party who has the right to disclose it or

23.3.3 is in the possession of or is known to the receiving Party prior to the date of this Agreement, to the extent that the Party is not bound by any confidentiality obligation in respect of such information to the other Party; or

23.3.4 is disclosed by a Party pursuant to a Court Order or other legal requirement.

24. Neither Party may assign, sub-licence, transfer or otherwise dispose of this Agreement or any of the benefits or obligations under this Agreement to any other person without the consent of the other Party. Such consent shall not be unreasonably withheld or delayed.

25. The failure to exercise or delay in exercising a right or remedy under this Agreement shall not constitute a waiver of the right or remedy or a waiver of any other right or remedy and no single or partial exercise of any right or remedy under this Agreement shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy.

26. Except as may be expressly agreed in writing between the Parties all and any trade and service marks, inventions, patents, copyrights, registered designs, design rights and all other intellectual property and intellectual property rights shall be and remain in the ownership of the relevant Party.

Refund Policy
27. Other than the express situations outlined above, Contasta do not under any circumstances offer refunds unless we are unable to provide the service agreed upon. We do not offer partial refunds of any invoices for any unused work.

Nothing herein shall confer or be deemed to confer on either Party expressly, implied or otherwise any rights or licences in the intellectual property of the other.

Service Level Agreement

Contasta does not normally guarantee service uptime, should the customer wish a guaranteed service then the customer should request a separate agreement.

If downtime occurs due to the actions of the customer, time spent remedying errors will not be counted towards Service downtime, and no penalties will be paid by contasta.

Should downtime occur due to the actions of the customer, the customer may be liable for charges if they require support from Contasta.

Contasta Ltd is Registered in England and Wales, Company Reg No: 6362578

VAT Registration Number: 918 6172 08

Payment against any invoice constitues acceptance of all the terms and conditions.

2CheckOut.com Inc.(Ohio, USA) is an authorized retailer for goods and services provided by Contasta Ltd

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